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InteractCM offers a broad range of complementary and integrated
services within our Customer Management process. This process is illustrated in the diagram below.
Click on the section headings above for more information on each section.
In addition some broader issues may need to be addressed, such as:
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Having the internal Customer Information competency to run a comprehensive program
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Keeping abreast of the latest Customer Information advances
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Creating awareness of the value of Customer Information to your organisation
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Managing the vision and organisational changes
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Securing senior executive "ownership" of Customer Information as a core corporate asset
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A number of InteractCM's
products and services operate across the entire process. These include:
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