InteractCM - Fact Sheet - Aligning Employee KPIs to Value Outcomes

To successfully maintain an organisation's "customer culture", it is important to define in detail the value that the organisation expects to gain from its culture.

Value to the organisation will be created through increased retention rates, increased customer growth through cross selling and the acquisition of new customers. It is essential that, as an organisation, specific goals and measurements in each of these areas are created and then aligned to individual and team performance. As a result, each individual and team can be appropriately recognised and rewarded for their contribution in reaching the organisation's goals and the organisation can effectively monitor and measure the increase in value.

InteractCM can assist organisations in this process by facilitating the creation of business value goals that and aligning these with employees' individual and team Key Performance Indicators (KPIs) to ensure optimum employee and team performance.



	If the organisation's value goals are not aligned with employee's KPIs, the organisation is less likely to achieve its goals
	If specific value targets are not created, the organisation (and employees) will not have a clear direction


	Setting KPIs ensures your employees meet the organisation's value goals
	Establishing team goals in relation to value targets ensures that teams are working together to achieve the common organisational goal
	KPIs allow the organisation to better monitor employee performance
	Specific measurements that are set around value goals ensure that all employees are heading in the right direction


InteractCM will ensure the delivery of a best practice in assisting the organisation in the development of KPIs and reward and recognition programs. This will be done through:
	Determining the value that can be achieved through effective customer management
	Establishment of the goals of your organisation in line with the value that can be achieved
	Assessment of the effectiveness of the organisation's current KPIs
	Design and development of KPIs and performance appraisals that effectively measure performance in regard to growth, retention of existing customers and acquisition of new customers
	Development and acquisition of an effective reward and recognition program for individual employees and teams within your organisation

Please fill out the form below and we will get in contact regarding how we might assist you with this offering.

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